Returns & Refund policy
Our Promise
Cotswold Drinks complies with all UK laws including the distance selling law. All parcels shipped by Cotswold Drinks are quality checked prior to packing for any damages or defects. No damaged or defective items are sent out to you without prior notification to you, the receiving customer. Every bottle is shipped in a specially designed packaging that provides superior protection. Cotswold Drinks use the latest packing materials to protect each item contained within a parcel to ensure full protection during transit. Whilst we endeavour to protect all containers, some product containers are weaker than others and these are prone to leakages and breakages.
If you have received a damaged, defective, incorrect or unwanted parcel follow the procedures below.
Damaged and Defective Goods
In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse to sign for it. Subsequently, if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 21 days from dispatch of your goods. After this period the product will become ineligible for a refund. Customers will need to contact and send evidence to our Customer Services Team who will assist in either issuing a full refund (including all shipping costs) or send out a replacement product. You will be advised by our customer services team to dispose the products safely.
Incorrect, Unwanted Goods or Non-Collected Goods
You, as our customer, have up to 14 days from dispatch of your goods to return an unwanted product back to Cotswold Drinks. Even if the product you ordered is part of a multiple item order. You will need to contact our Customer Services Team who will be able to assist you further. Please note:
1) You must not have opened the container or removed any seals
2) If there are any accessory or details associated with the order they must also be intact and opened
3) You will be responsible for re-pack all containers as they were received and any related postage or shipping costs
If the unwanted or incorrect product received by Cotswold Drinks is of a satisfactory condition or the product you received is incorrect then Cotswold Drinks will, by your request:
1) Issue a full refund, within 7 working days, excluding all original delivery charges paid, unless you received an incorrect item
2) Issue a credit-memo (there is no validity period)
3) Send out the correct or a replacement product with the same delivery terms as the original order
Please note that if goods are returned back to our depot due to non-collection from the Post Office or if a delivery attempt had been made then we will not be able to refund the cost of shipping or any returns cost that are incurred by ourselves from our couriers. You have the right to make a claim with the courier or the delivery company.
You must ensure our Customer Services Team is informed that you are making a return, they will confirm and authorise.
Non-returnable Items
For health and safety purposes we are unable to accept returns on any soft drink, non-alcoholic beverages or any other products less than 9% alcohol content.
Engraved and Personalised Products
Please note we are unable to accept or refund any products that have been engraved or personalised. We will only accept liability if engraved messages are incorrectly applied or products are damaged. Under no other circumstances are we able to issue a refund.
These terms do not affect your statutory rights.
